Here at Nadder & Wylye, we use trusted couriers to collect or deliver your furniture pieces. We take pride in our work and wrap them safely to ensure they arrive at your home in the condition they left us.
Items can only be shipped within the U.K. unless you are willing to arrange collection and delivery yourself. If you are willing to arrange your own courier for sales outside of the U.K. we are more than happy to wrap them securely enough for them to make the journey. The shipping price given is an estimate based on average courier costs for all of our previous customers. This may be lower or higher depending if you live a particularly long distance from regular courier routes or live outside of England, Wales, or Scotland.
We will not be held responsible for any damages once it has left our care if you have arranged your own courier.
We aim to have your order delivered within 10-14 days (depending on courier routes), sometimes if local (in and around Bournemouth) we can deliver ourselves in a much shorter time. Do get in touch if you do live further and need a piece sooner as we will try our best to accommodate.
Most of our smaller items will be delivered on a standard service with our courier. In-stock items are typically delivered in 3-5 working days.
Extra Large Parcels
Due to the size, weight, and/or fragility of certain items, they may be considered an extra-large parcel. Extra-large parcels will be delivered by our courier. In-stock items are typically delivered in 3-4 working days, but please allow up to 5 working days.
We want you to love every item you receive, but we understand that there are times when you may want to arrange a return.
If you're not 100% happy with your purchase, you can return it to us within 14 days for a full refund, excluding delivery fees.
You are responsible for covering the cost of returning the item to us. Please take care to keep all packaging as we can only accept returns with the original packaging. Please note, it takes up to five to seven working days to process a return.
This does not include bespoke pieces of furniture or commissioned pieces. Please call our dedicated Customer Service Team on 07782 166813 to discuss.